We offer a 90-day money-back guarantee on all books, CDs and home-study products, less a 15% restocking fee. You may exchange your product for another product of equal or less value with NO stocking fee. If you choose to exchange your product for another product, there is no refund or exchange available on the second product. THERE ARE NO REFUNDS ON SHIPPING, SOFTWARE OR LEGAL FORMS (including form CDs or LHR forms) OR DIGITAL DOWNLOADS.

Any request for a return must be made by phone 30 calendar days from receipt.

Before returning a product the customer must first obtain a Return Merchandise Authorization number (R.M.A.#) issued by calling the toll free number between the hours of 9:00am to 4:00pm Monday through Friday Eastern Standard Time, holidays excluded.

All returns must display the R.M.A.# on the outside of the returned package. All returns must include the actual product in resalable condition with the forms CD seal unbroken and the RELW forms package sealed. All packages must be sent back Return Receipt through the U.S. postal system or signature required through a recognized carrier (i.e. FedEx, UPS, DHL, etc.) within TEN (10) DAYS of the issuance of an RMA#. LearnHR.com is not responsible, and will not issue a credit for any returned package lost in shipping and/or not received with 10 calendar days of the issued RMA#. The customer is responsible for all shipping costs in returning the product. It is your responsibility to package the product well to avoid damage during shipping!

Any item returned without an R.M.A.# will be refused and returned at the customer's expense.

The refund on an authorized return will be issued within 5 business days of receipt of the authorized returned product. No refund will be issued, regardless of receipt, on any unauthorized return.

All seminars have a 100% money back guarantee, which must be requested in writing by email, phone or facsimile within 7 days of the event. There are no refunds for no shows or cancellations within 48 hours of the event.

Coaching Packages have a 100% money back guarantee so long as the service has not been used.

Membership Returns are 100% within the first 3 days of use.  Thereafter, so long as the Member has not logged into the LearnHR.com site, or downloaded, used or accessed any of the membership privledged information, the Member shall be only entitled to a 50% refund during the first 30 days of use only.  No refund shall be given for Any Member after the initial 30 period has expired.